Phyllis Mitchell & Associates Pty Ltd (PM&A) is committed to respecting and protecting your
PM&A fully endorses and complies with the Australian
Privacy Principles (APPs) in the Privacy Act (1988) in relation to the handling
of personal information. PM&A also complies with the Market and Social
Research Privacy Code (2014) which sets out how the APP’s are to be applied in
relation to the collection, retention, use and disclosure of personal
information in market and social research. This code is administered by AMSRO
(Australian Market and Social Research Organisation) and adjudicated by the
Australian Privacy Commissioner.
PM&A only collects personal information that you choose
to give us. We will only use this
information for the purposes for which you have given it to us which includes
our clients who are conducting specific research. The information PM&A collects
could include types of personal information and identifiable research
information e.g. name, date of birth, occupation, opinions and feedback in relation
to products, brands and the like.
Depending on the nature of the research we conduct, we may
also collect sensitive information from you, for example, political opinion or
health information. Sensitive information will only be collected with your
prior consent and only if it is directly related to, or reasonably necessary
for, the research being conducted.
From time to time, we may use your information to contact you
to provide you with focus groups information we think might be of particular
interest. We will always give you the
opportunity to opt out of receiving such direct contact.
We will only use and disclose your personal information for
the purpose of conducting our research. We will never use or disclose your
personal information for the purpose of advertising, promotions or direct
marketing activities. If at one time you
have declined to participate in our research, we may use your personal
information to re-contact you for a research purpose if we have valid reasons
to believe a genuine research concern warrants such re-contact. If you would like to opt out of participating
in any of our research please send us an email to PM&A Office email or call us on 03 9460 8340.
share information as required during our normal course of business, where it
directly relates to answers given to the screener
questions during the participant selection process
identifies you as an attendee of a market research
is required by law
The information we collect on clients and attendees of focus
groups is held in a customised database system stored on a secure
server on our premises.
We will never disclose any personal information we collect
from you unless you have provided express prior consent. We will not disclose any personal information
or personally identifiable research information to a third party for a purpose
other than conducting our research unless we are required to do so by an
Australian law or court/tribunal order.
We will also take reasonable steps to ensure our clients (and
their employees and contractors) comply with the Privacy Act and this Privacy
Policy and/or are subject to similar privacy laws and you have the ability to
enforce those rights.
You have the right to request access to any personal
information we hold about you. You can request this information by emailing us
at Office email or by calling
us on 61 3 9460 8340. Where we hold information that you are entitled to access,
we will respond to your request in a reasonable time and endeavor to provide
you with a suitable range of choices as to how access is provided.
If at any time you believe that personal information we hold
about you is incorrect, incomplete or inaccurate, then you may request
amendment of it and we will either amend the information or make a record of
your comment, as appropriate.
believe that we have at any time failed to keep one of our commitments to you or
to handle your personal information in the manner required by the Privacy Act or
APP or Privacy Code then we ask that you contact us immediately by emailing us on above email addressor by calling
us on 61 3 9460 8340.